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Bilingual Customer Service Representative - Mississauga, ON in Mississauga at Getinge

Date Posted: 5/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mississauga
  • Experience:
    Not Specified
  • Date Posted:
    5/1/2019

Job Description

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer and Datascope – just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

Bilingual Customer Service Representative

The Bilingual Customer Service Representative provides customer service support to external customers for all divisions. They will be responsible for assisting customers via email and phone, entering orders, respond and direct customer inquiries while working closely with our sales, service, finance and supply chain departments.

The Position

This role is responsible for:

  • Answering incoming customer calls in a professional and prompt manner.
  • Handles calls and communicates directly with customers either by telephone and/or electronically.
  • Receive and accept customer orders by phone, email, GHX, EDI and Commport.
  • Respond promptly to customer inquiries.
  • Assists customers on price requests, lead times, product availability, ship dates, freight rates, tracing shipments and providing proof of deliveries.
  • Verifies all orders for accuracy (i.e. Bill-to/Ship-to addresses, part# & product description, pricing, payment terms) before order entry.
  • Enters orders accurately within one day of receipt. This includes change orders, electronic orders, and cancellations.
  • Dispatch service order calls.
  • Sends Customer Order Acknowledgements to customers within one day of order entry.
  • Maintains daily contact with customers; handles requests in a prompt, efficient manner and communicate/ coordinate with internal departments.
  • Generate ad hoc reporting i.e. sales, back log reports, etc.,
  • Coordinate shipment with warehouse.
  • Responsible for returns handling.
  • Participate in the training process when new team members join.
  • Performing other related duties as required or assigned.

This role will be located in our Mississauga Office.

The Ideal Candidate

We are looking for the following experience, knowledge and abilities:

  • Minimum of 1 - 3 years’ experience.
  • High school diploma, general education degree or equivalent.
  • Bilingual (French / English) mandatory.
  • Working knowledge of SAP would be an asset.
  • Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications.
  • Strong verbal and written communication skills.
  • Knowledge of customer service principles, practices and administrative procedures.
  • Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy.
  • Ability to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude.
  • Demonstrated ability to work independently with minimal supervision as well as in a team environment. 
  • Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment. 

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#CBA#

#LI-AL1

We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.