Sales Process & Planning Administrator - Lake Mary, FL in Lake Mary, FL at Getinge

Date Posted: 6/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    Lake Mary, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer and Datascope – just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

Job Function Summary:

Administer all order fulfillment functions.  Coordinate with sales managers for collection of order details for transactional business to drive movement from backlog to revenue. Align order activities with established processes to ensure best practices throughout the ‘Quote to Ship’ process as well as exceeding Customer SATS. Maintains and manages inventory levels and ensures timely and accurate order delivery from factories to customers. 

Job Functions: (Primary “essential” duties and responsibilities)

  • Receive, review, and verify accurate order entry for clean equipment orders based on Sales Force (SFDC)quote and customer purchase order.
  • Determine optimal order fulfillment strategy
  • Create, track, and drive closure on submittal packages as required by contracts
  • Review project discounts with Finance Controller and apply across order as directed.
  • Create SFDC order checklist and maintain fields with current order status, non-compliance reason codes and CO number.
  • Ensure that all relevant information such as  but not limited to the purchase order, quote, field rep checklist, customer PO confirmation, change orders, factory documentation, submittal agreement, data specifications, layout drawings and pertinent emails are placed in the SFDC record/opportunity.  This electronic folder should emulate the original sales order file maintained in the Sales Support department.
  • Transactional order management – working with the sales manager to collect all details including but not limited to product configurations, shipping details, POC and delivery dates that meet customer expectations.  Direct contact with end user customer as well.
  • Coordinate work orders as needed for equipment modifications/options
  • Project Orders –Project order maintenance including updating all order details.  Attend all internal project kick off meetings. 
  • Work with sales management and factories to ensure proper scheduling of customer orders.  Create change orders as needed. Facilitate any other resources needed for order fulfillment.
  • Manage all post order activities include logistics planning and coordination, shipment tracking, freight damage claims and quality reporting.
  • Provide and follow up with order contract documentation such as COI, OCIP, Bonds, Certified Payroll and vendor certifications.
  • Act as a focal point for administration and distribution of required sales/revenue backlog information. 
  • Accurate monitoring and management of inventory levels using current systems and information provided by sales department regarding forecasting.  Process/ track purchase orders.
  • Maintain current cost figures for inventory to support accurate margin calculations.
  • Prevent slippage by examining backlog, operations logs, etc.
  • Communicate backlog forecast based on project/order progression as requested by sales management and/or finance.
  • Expedite requests for product returns.  Process return credits upon factory receipt and inspection of goods.
  • Manage the logistics process of shipments both international and domestic based on customer needs. Regularly assess freight costs to ensure competitiveness.
  • Prepare month end sales orders/shipment reports for Finance
  • Work with customers to resolve issues and improve Customer satisfaction
  • Partner with multiple departments on a regular basis (e.g. engineering, project managers, marketing, sales, finance).
  • Contribute to a business climate that establishes, maintains and expands positive and cooperative working relationships encouraging employee participation and initiative.
  • Perform other duties such as but not limited to ongoing product and systems training, general filing, collating literature, co-worker backup assistance including support for all Sales Operations personnel.

Required Knowledge, Skills and Abilities: Soft skills and technical requirements to be listed here.

  • A minimum of  5 years of related experience with a good understanding of specified functional area
  • Experience in sales order management/fulfillment, supply chain/international logistics and internal planning/marketing organizations is preferred.
  • Detailed knowledge of product relevant to the job function.
  • Detail-oriented and knowledgeable in logistics.
  • Strong interpersonal and communication skills.
  • Excellent quantitative and analytical skills.
  • Ability to prioritize tasks in a fast-paced environment.
  • Must have exemplary oral and written communication skills.
  • Intermediate to advanced skills in Microsoft Office products such as Outlook, Word, Excel and Power Point.

Minimum Requirements:  minimum requirements for the position.

  • Bachelor’s degree in business related discipline or equivalent combination of education and experience.

Quality Requirements (Required language- Please do not edit):

  • Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
  • Ensure compliance to all FDA and Worldwide Quality & Compliance regulations (As applicable to the job function).
  • Attend all required Quality & Compliance training at the specified interval.
  • Adopt the “Beyond Compliance Quality Culture” in the work environment; always meet and exceed requirements.

Environmental/Safety/Physical Work Conditions: 

  • Must be able to interpret and manipulate data from software programs, oral directives, written correspondence.
  • Must be able to respond to inquiries and communicate with others in writing and via telephone.
  • Must be able to work at PC work station seven (7) hours per eight hour work schedule.
  • Must be able to adjust work schedule to meet Sales Support requirements.
  • Occasional tasks include physical requirements such as lifting, carrying, pushing, pulling, bending.


Each organization shall establish the appropriate authority, and interrelation of all employees who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.

  • X

Supervision/Management Of Others:

  • N/A

Internal and External Contacts/Relationships:

  • Field Service Staff
  • Coworkers
  • Customers

Getinge Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.



We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.