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Technical Service Representative - Calgary, AB in Calgary at Getinge

Date Posted: 12/21/2018

Job Snapshot

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  • Location:
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Job Description

We have a Passion for Life.

We enable hospitals to perform surgeries, we assist healthcare professionals in treating acute health conditions and we ensure safe care for patients during recovery. Our innovative, products and services contribute to saving lives across the world every day.

A career at Getinge Group offers a dynamic, international environment with a market leading company where you can learn, grow and thrive whilst passionately contributing to sustainable healthcare.

Working for Getinge is much more than a job – we offer a career that matters!


The position is responsible for field repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations while focusing on quality service and customer satisfaction for the supported product.  In addition, the position will be expected to pursue the renewal of existing service contracts and identify & close new service contract opportunities in order to grow the service business in that region.

Excellent technical and communication skills are needed to positively interact with customers and company personnel. The successful candidate must be a self-starter, who can independently and effectively manage their time and schedules; must possess basic business acumen to effectively communicate at all levels of the company.

Primary Responsibilities:

  • Provide technical support, repair and preventive maintenance services for a defined product line of equipment and systems.
  • Conduct the installation, commissioning, and operation of equipment and systems.
  • Write technical reports.
  • Calibrate/service electrical or electronic medical equipment and instruments according to technical manuals and written instructions.
  • Maintain inventory and logistics of devices and parts.
  • Promote, quote and sell annual service programs and services.

Skills and Abilities:

  • Strong customer service skills.
  • Strong organizational skills.
  • Very detail oriented.
  • Self-motivated, self-starter.
  • Excellent interpersonal, communication, and presentation skills.
  • Ability to travel internationally (passport required.)
  • Ability to drive a company vehicle (valid driver’s license required.)

Relevant Experience and Education:

  • Biomedical Engineering Degree or Diploma.
  • 1 to 3 years of experience in as a field service representative or bio-med or in technical repair or related technical field.
  • Very strong technical proficiency in using schematics, system diagrams and repair/replacement procedures to troubleshoot, repair, and calibrate of all products assigned.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Getinge Group is an EO employer – M/F/Veteran/Disability




If you share our Passion for Life and innovative healthcare solutions that improve the everyday life for people all over the world, then please apply if this position is of interest to you.

We look forward to your application and hope you will join us on our journey to become the world’s most desired medtech company.