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Clinical Applications Specialist, Maternal Infant Care - Vancouver, BC - Vancouver - Getinge

Date de Publication 3/27/2019

Résumé de l'offre

  • Type d'employé :
    Employé à plein temps
  • Type de Poste :
  • Expérience :
    Not Specified
  • Date de Publication

Description de l'offre

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer and Datascope – just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

Clinical Applications Specialist, Maternal Infant Care

The Clinical Application Specialist is responsible for providing and overseeing the pre-sales and post-sales product application support of Getinge Maternal Infant Care (MIC) customers.  The position provides customer training on the use and application of the product in the clinical environment, and will work in a matrix sales and support environment, with an assigned Territory Manager, to meet customer and business requirements. The position provides follow up product training as required and directed as well as customer call support, covering Western Canada.

This role will be located in Vancouver BC.

The Position

This role is responsible for:

  • Serve as a key business partner to clients in the field and develop and maintain strong relationships. 
  • Proactively understand customer needs and when questions arise regarding products, develops creative and feasible solutions.
  • Provide clinical, technical and product support for pre- and post- sales.
    • Involvement in the completion of RFP submissions.
    • Customer support and training during the initial clinical application process and post-sales customer support.
    • Support for existing customers with follow-up training, of software upgrades and accessory products and general consulting on use and application of the equipment.
    • Clinical phone support as needed.
    • Clinical and application education on products to customers, internal personnel, and sales team.
  • Work collaboratively with the Territory Manager to provide post-sale support to clients.
  • Maintain communication with the Territory Manager and Clinical team leader to ensure customers’ needs are shared and supported.
  • Responsible for coordinating, planning and implementing initial clinical application and customer training on MIC products. Utilizing only company and regulatory approved materials during all activities.
  • Responsible for documenting all sales demos, and clinical support applications and events provided within their assigned areas or projects.
  • Support the sales team by providing product expertise, assisting with demo equipment and clinical evaluations, and supporting evaluation of customer requirements.
  • Perform other related duties as required or assigned.

We are looking for the following experience, knowledge and abilities:

  • Bachelor’s Degree or an equivalent combination of education and work experience.
  • A minimum of 3 year’s clinical experience within the NICU hospital environment.
  • NICU RN mandatory.
  • Solid understanding of specified functional area, and application of business concepts, procedures and practices.
  • Must have training experience and the ability to present to large groups of industry professionals.
  • Excellent communication, interpersonal, and presentation skills are required.
  • Capable of managing time and resources within the assigned territory in conjunction with near-term plans to ensure the companies objectives are achieved.
  • Ensure compliance with governmental regulations and maintaining honesty, integrity and excellent work ethics.
  • Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
  • Carry out operations within an established budget.
  • Must have sound knowledge of a variety of alternatives and their impact on the business, and be able to exercise judgment in selecting innovative and practical methods to achieve problem resolution in the assigned region.
  • Establish and cultivate an extensive network of support to facilitate completion of assignments.
  • Participate in the development of less experienced staff by setting an examples, providing guidance and offering counsel. May lead a project team and participate in determining goals and objectives for projects.
  • Basic to intermediate Microsoft Office skills in Excel, Word and Outlook and familiarity with Customer Relationship Management (CRM) tools.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.