Complaints Analyst II - Wayne, NJ in Wayne, NJ at Getinge

Date Posted: 7/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Wayne, NJ
  • Experience:
    Not Specified
  • Date Posted:
    7/22/2018

Job Description



Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. A career at Getinge provides career opportunities that both inspire and challenge. Here, you can make a difference every day.




The Complaint Analyst will work in the pumps team to process complaints as part of the Product Surveillance group. This position is also responsible for trending analysis in accordance with Corporate, Site, and department procedures, and regulatory requirements. This position will interact with medical professionals to support the complaint investigations.


Primary Job Functions


  • Assist the team in achieving team metrics requirements.
  • Work independently and with different parts of the organization to resolve complex issues.
  • Identifies and assesses new opportunities for improvements to work processes. 
  • Gathers and reports various complaints metrics.  Present critical information at Complaint Reviews.
  • Have good computer and data analysis skills.
  • Ensure timely closure of complaints to comply with FDA requirements and other regulatory bodies and countries.
  • Has conceptual understanding of QA functions.
  • Investigates and processes product complaints while maintaining compliance to all regulations.
  • Investigation and documentation of field clinical events and follow-up with Sales Representatives.
  • Accountable for compliance with all Food & Drug Administration (FDA) and European Union Medical Device Directives (MDD) regulations governing adverse event reports such as Medical Device Reports (MDR) and Medical Device Vigilance (MDV) and reportability requirements for various countries.
  • Assisting with Product Field Actions as required.
  • Maintenance of complaint handling site procedures.
  • Collecting follow up information related to complaints from customers.  Typically through the Sales and/or Field Service groups.
  • This is not an inclusive list of job responsibilities.

Required Skills and Abilities:

  • Position requires High School degree or equivalent.  A RN, LPN or Bachelors degree in a Science or related technical field is preferred.
  • Minimum 3 years working in a regulated environment.

Experience and Education Requirements:

  • Minimum three years experience performing full life cycle product evaluation in a regulated industry is preferred.
  • Knowledge in record keeping, computer software, laboratory procedures used for evaluation of samples, and procedures related to Complaint-Handling and MDR/vigilance reporting in accordance with all applicable regulations is preferred.
  • Prior experience with the products and their usage is highly desirable.
  • Must demonstrate effective written and verbal communication, including technical writing skills.
  • Experience with SAP is preferred.
  • Proficiency with Microsoft Office Products such as Word, Excel and Power Point or equivalent software applications is preferred.  Familiarity with Catsweb software is preferred.

Getinge Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

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We look forward to receiving your application.