Operations Manager - Mississauga, ON in Mississauga at Getinge

Date Posted: 7/9/2018

Job Snapshot

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Job Description

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. A career at Getinge provides career opportunities that both inspire and challenge. Here, you can make a difference every day.

Operations Manager

The position is responsible for direct management of the customer service, contracts and tenders and project/installations team and dotted line management of logistics and procurement.  Additionally the Operations Manager will support internal and external customers by participating in the resolution process and serves as a liaison between sales directors, sales reps, field service, and supply chain to help resolve any delivery and customer issues/inquiries. This role will provide continuous effort to improve operations, decrease turnaround times, streamline work processes, work cooperatively resulting in a high level of customer service.

The Position

This role is responsible for:

  • Plan, organize, direct and provide coaching for customer service, contracts and tenders and project/installations team.
  • Liaise between Sales, Service, and Finance teams, Supply Chain, Credit and Collections, Demo and Returns, Warehouse, as well as Customers, Vendors and 3rd Party Installers.
  • Responsible for Sales Distribution (SD) process in SAP, which includes managing full order process from time of receipt to the final billing.  Includes customer specific orders purchase orders to factory and goods movements.
  • Maintain full ownership for pre and/or post sales/delivery issues, which include updating the customer as well as field when delays arise.
  • Monitor open order reports to ensure that team is fulfilling open orders when backordered inventory becomes available.
  • Update material listings and exclusions tables in SAP for specialty products as customers are trained.
  • Work closely with marketing department and provide open order reports and assist with allocation of disposable products.
  • Work with IT and management testing system enhancements as needed.
  • Lead and provide training and instruction to team members and answer questions regarding system problems and processes.
  • Review month end open order reports to ensure that all shippable orders are released for shipment.
  • Monitor phone call queue for department call center.
  • Work closely with the Contracts Team to endure agreements are completed in a timely manner.
  • Oversee the tenders and contracts team to help identify opportunities to obtain business through RFI, RFQ and RFP process and GPOs.
  • Management of contract documents, membership lists, extensions, amendments and any special communications as it relates to customer contracts.
  • Demonstrate effective change leadership and keeps the organization's vision and values at the forefront of decision making and action.
  • Participate in the training process when new team members join.
  • Perform other related duties and special projects as required or assigned.

Experience, knowledge and abilities:

  • Minimum of 2 - 4 years’ experience in the management of customer service and/or contracts and tenders. Experience in medical device would be an asset.
  • Associate’s degree or an equivalent combination of education and relevant work experience.
  • Bachelor’s degree preferred.
  • Bilingual in French/English Preferred. 
  • Experience managing customer service and/or sales operations team.
  • Working knowledge of SAP would be an asset.
  • Knowledge of customer service principles, practices and administrative procedures.
  • Knowledge of RFI, RFQ and RFP process and GPOs.
  • Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications.
  • Able to make independent decisions and commitments to customers in a timely manner and understand business needs and urgency of order fulfillment and follow up.
  • Ability to prioritize and multi-task in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to communicate with a strong attention to detail and accuracy.
  • Ability to deal effectively with all internal customers and external business contacts.
  • Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment. 

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.




We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.