Service Support Dispatcher- Mahwah, NJ in Mahwah, NJ at Getinge

Date Posted: 8/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mahwah, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/13/2019

Job Description

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer and Datascope – just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

Job Function Summary:

The Service Support Dispatcher works in conjunction with the Field Service organization on service related repair; preventative maintenance and installations service orders. Routes technical support calls to proper personnel using established Getinge guidelines and procedures to remain complaint in a closely monitored environment. Position will require attention to detail to ensure proper information is dispatched to the field service organization of 400+ employees. 

Job Functions: (Primary “essential” duties and responsibilities)

  • Receive calls from Getinge phone tree for dispatch and create and dispatch service orders per Getinge established operational procedures and compliance regulations
  • Route misdirected calls to appropriate Getinge team as required
  • Obtain complete information from all customers required to create and dispatch service orders using persuasive communication skills
  • Creates install orders in SAP and dispatches to field from information received from various Customer Service teams
  • Support the Technical Support Group with the creation and release of internal and external customer requests for service
  • Monitoring of various Tech Support inboxes, ensuring field requests for service order creation are responded to in a timely manner
  • Answers overflow of Technical Support incoming calls
  • Closes service orders in Getinge's mobile solution per defined processes and predefined compliance standards
  • Dispatch and updates service orders in SAP as requested by Service management and field personnel
  • Any additional assignments/ ad hoc projects may be assigned by Service management

 

Required Skills and Abilities:

  • Strong interpersonal and verbal communication skills.
  • Positive, can do attitude and the ability to prioritize tasks in a fast-paced environment.
  • Experience with an ERP system (ideally SAP) is preferred.
  • Basic skills in Microsoft Outlook, Word, Excel and Power Point.

Experience and Education Requirements:

  • Associates Degree or an equivalent combination of education and relevant work experience.
  • Minimum 1-year experience providing internal and/or external customer phone support, preferably supporting service or sales.
  • Preferred dispatch experience and using SAP or an industry standard ERP system.

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

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We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.