Surgical Workflows - Account Manager - Atlanta, GA in Atlanta, GA at Getinge

Date Posted: 6/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Experience:
    Not Specified
  • Date Posted:
    6/27/2018

Job Description



Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer and Datascope – just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.



Job Function Summary:

The Surgical Workplaces Account Manager (SWAM) is responsible for providing and overseeing the pre-sales and post-sales product application support of Surgical Workplaces customers and sales representatives in the assigned territory. The position provides customer training on the use and application of the product in the clinical environment. He/she works in a matrix sales and support environment along with an assigned Territory Manger. The SWAM also provide follow up product training as required and directed by the Regional Sales Manager. 


Territory covers FL, AL, GA, LA, AL, AK, MS and Houston, TX. Ideally will reside in Houston, Atlanta, Orlando, Miami, Mobile, New Orleans. 


Job Functions:

  • Handle clinical and technical, applications, and product support pre- and post- sales.
  • Provide customer support and training during the initial clinical application process and post-sales customer support.
  • Responsible for coordinating, planning and implementing initial clinical application and customer training on SW products. Utilizes only company and regulatory approved materials during all activities.
  • Responsible for documenting all sales demos, and clinical support applications and events provided within their assigned areas or projects.
  • Support the sales team by providing clinical expertise, assisting with demo equipment, clinical evaluations and supporting evaluation of customer requirements.
  • Should have basic understanding of Operation Room (OR) Protocol and Evaluation process in a hospital setting.
  • Train on and gain product knowledge of Surgical Tables, Surgical Lights and Booms.
  • Explain and articulate the difference in General OR Tables and/or Specialty Tables or accessories. This includes explaining the features and benefits of mobile tables and fixed base tables.
  • Demonstrate working knowledge of how Surgical Tables are utilized in different surgical disciplines and safe patient positioning associated with each.
  • Provide support for existing customers with follow-up training and accessory products and general consulting on use and application of the equipment. Provide phone-support by answering customer questions as needed.
  • Conduct customer seminars, product demonstrations and in-service programs to build customer confidence in purchasing GETINGE Surgical Table Systems.
  • Perform other related duties as required or assigned.

Required Skills and Abilities:

  • Technical skills include in-depth understanding and use of products in assigned product segment
  • Presentation skills including teaching, presenting and speaking to groups is a must.
  • Organizational skills, effective communication skills and telephone skills are critical.
  • Must be able to prioritize and multi-task in a highly demanding environment.
  • Applicant must be team oriented and capable of self-directed goal setting based upon SWRM directives.
  • Basic to intermediate Microsoft skills in Excel, Word and Outlook and familiarity with Customer Relationship Management (CRM) tools.

Experience and Education Requirement:

  • Bachelor’s Degree and/or clinical certification relevant to assigned product segment.
  • Experience as a Certified Scrub Technician, Surgical LPN (Licensed Practical Nurse) or RN (Registered Nurse) highly preferred.
  • A minimum of 3 years applicable clinical experience and/or medical sales experience relevant to product line, which includes direct selling experience to physicians and hospitals.
  • Must have a valid driver’s license

Quality Requirements:

  • Build Quality into all aspects of work.
  • Ensure compliance to all FDA and Worldwide Quality & Compliance regulations (As applicable to your job function).
  • You must have the education and experience to understand and comply with U.S. and Worldwide medical device regulations (As applicable to your job function).
  • Attend all required Quality & Compliance training at the specified interval.
  • Adopt the “Beyond Compliance Quality Culture” in the work environment; always meet and exceed requirements.
  • Must practice verbatim compliance (exact compliance, no interpretation) with corporate Quality and Regulatory procedures (As applicable to your job function).
  • If your job description requires customer facing activities, you must thoroughly understand and comply with the Customer complaint reporting process and complaint procedures (As applicable to your job function).
  • Must be able to promptly report any non-compliance issues to Chief QA, RA, Compliance officer or appropriate administrator, including the Compliance Hotline.
  • Must be competent with 21 CFR 820, 801, 803, 806 and any other applicable federal regulations, and Quality standards (As applicable to your job function).
  • Must not be debarred by FDA for work in any Medical Device or Pharmaceutical business.

Environmental/Safety Responsibilities:                                                          

  • Responsible for understanding and conforming with the Environmental Policy to ensure that significant environmental aspects that relate to actual or potential impacts with their work are executed to minimized the effects on the environment.
  • Responsible for bringing to the attention of management any potential improvements that could reduce our environmental impact or to report activities that could result in a negative impact to the environment.
  • Responsible for understanding and conforming with the Health and Safety Policy to ensure that the significant risks that relate to actual or potential hazards with their work are identified.
  • The position requires travel of approximately 75%


Internal and External Contacts/Relationships:

  • Field Sales, Service and SW Project Manager teams.
  • Internal department such as Finance, Sales Compensation, Sales Reporting, Supply Chain, Marketing and Service.
  • Physicians, nurses and other hospital personnel.

Disclaimer:

The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


 

Getinge Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.


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We look forward to receiving your application.





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